1. (Shipping) Delivery Process

1.1 Pre-Delivery Confirmation

  • Lessees will receive a confirmation email or call detailing the delivery date, time, and items included

1.2 On-Site Delivery

  • Our delivery team will deliver and, if applicable, assemble the rented items at the specified address.
  • Lessees or an authorized representative must be present at the time of delivery to inspect and sign the delivery receipt.
  • Shipping will be processed and delivered within 7-15 business day

1.3 Inspection and Acknowledgment

  • Lessees are required to inspect the items for damage or defects at the time of delivery.
  • Any issues must be reported immediately to the delivery team and noted on the delivery receipt.

2. Access and Setup

    2.1 Access to Premises

  • Lessees must ensure that the delivery location is accessible (e.g., no restrictions on entry, availability of elevators for high-rise buildings).
  • Additional charges may apply for locations requiring special handling (e.g., difficult access or multi-floor setup without elevators).

     2.2 Assembly and Installation

  • Assembly or installation services are included for applicable products.
  • Lessees are advised not to attempt self-assembly, as it may void the rental agreement.

3.Failed Delivery

3.1 Lessee Absence

  • If the lessee or an authorized representative is unavailable at the agreed delivery time, a re-delivery fee may apply.

3.2 Incorrect Address

  • Lessees must provide accurate delivery details.
  • Deliveries to incorrect addresses provided by the lessee will be subject to re-delivery charges.

 4.Ownership and Risk

  • All items remain the property of Rent Baazar throughout the rental period.
  • Risk of loss or damage passes to the lessee once the delivery is signed and accepted

5.Cancellations and Changes

 5.1 Changes to Delivery

  • Lessees may reschedule delivery by notifying us at least 24 hours in advance.
  • Rescheduling is subject to item availability and delivery team schedules.

5.2 Delivery Cancellation

  • refunds will be processed and credited in source account within 7-10 business days for cancellations.
  • Cancellations after dispatch may incur fees as per our refund policy.

6.Damage Policy

  • It is acknowledged that the lessee will be responsible for covering any losses, thefts, or damage to the products. The lessee is responsible for paying the Lessor determined market price for goods that are irreparably damaged.
  • In order to determine the level of damage, the Lessor or its agent must inspect all goods at the time of a damage complaint or, in the event of termination, upon pick-up. The pictures and quality control paperwork signed by the lessee or its representative at the time of delivery will be compared in order to make this conclusion.

Damage will encompass, but not be limited to:

There will be a fee for replacing upholstery if there are stains that cannot be removed by dry cleaning.

Wooden furniture that has dents or scratches that cause significant aesthetic or structural flaws, respectively.

The lessee will not be billed for damage brought on by manufacturing flaws.

If the upholstery is torn, there will be a fee for new upholstery.